trade Associations
ABTA and AITO are the two main trade associations in this industry, these organisations are not set up to make profit they are a social enterprise. These organisations are operated to over look the travel agents. they ensure that each package is legit and the customers are paying for exactly what they asked for. If something does go wrong, for example the customer pays a lot of money for a luxury holiday in a 5 star hotel and they end up arriving in a 3 star hotel, the trade association company will make sure that the customer get a full refund. The travel agent would then be in trouble for selling packages that are not legit. This means that in the future customers would be put off using that particular travel agents as they would now have a bad reputation.
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